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Does Virtual DJ...
Topic: Does Virtual DJ have a contact number and normal business hours?
Inviato Tue 06 Dec 16 @ 2:41 am
Inviato Tue 06 Dec 16 @ 2:49 am
My account no longer allows me access. If I put in my email address and password, it says "account does not exist". If I select "forgot my password", it first asks for the email address and then says "account does not exist". If I try and re-create my account using my email address, it says "email address already registered". I was just in this account two days ago and it let me in just fine... Something got messed up or deleted... I had to create this test account just so I could log a ticket... I'd be fine creating a whole new account, but it doesn't have my software licenses linked to it. Just frustrating that I can't get it fixed and nobody to help.
Inviato Tue 06 Dec 16 @ 3:00 am
Inviato Tue 06 Dec 16 @ 3:55 am
I have been trying to get this issue resolved for days and nobody is helping.
I paid $300 for this program and have no access to my account to download version 8.
Inviato Tue 06 Dec 16 @ 4:04 am
Inviato Tue 06 Dec 16 @ 5:07 am
The version I originally bought was Version 7 Pro.
Inviato Tue 06 Dec 16 @ 5:17 am
Alternatively chat support should be open at the moment.
Inviato Tue 06 Dec 16 @ 2:36 pm
mytestacct wrote :
have no access to my account to download version 8.
....but you don't need access to your account to download VDJ 8. The 8 license works in a different way to 7.
There's no serial number, and no different executables. Simply download VDJ 8 from the download icon at the top of the site, then when you run it, it will ask you to enter your forum user name and password. Enter the forum details that correspond to your VDJ7 license.
Inviato Tue 06 Dec 16 @ 6:18 pm
It wouldn't let me reset the password because it said there was no such account... Nor could I recreate the account because the system still showed it already existed.
I was able to get someone this morning on a live chat line to interactively walk through the issue with me, and once they saw for themselves what I was experiencing, they fixed it by deleting and re-adding the account, so this issue is now resolved. I knew it was going to take an interactive session to work through it, so I was thankful I finally got connected to the chat line.
Regardless, Thanks again for all the help from the forum...
Inviato Wed 07 Dec 16 @ 12:56 am
Inviato Mon 17 Apr 17 @ 3:42 pm
Inviato Mon 17 Apr 17 @ 8:18 pm
Inviato Thu 21 Dec 17 @ 6:35 pm
Inviato Thu 21 Dec 17 @ 7:12 pm
Inviato Fri 21 Sep 18 @ 5:02 pm
Inviato Sun 23 Sep 18 @ 6:39 pm