FAQ DE
Go back to German content
Version in English
Version en Français
FAQ (Häufig gestellte Fragen - wird demnächst übersetzt)
Auf dieser Seite finden Sie Antwortern auf die häufigst gestellten Fragen aus unserem Forum und dem Support:
Verlorenes oder vergessenes Passwort
Ich habe mein Passwort vergessen
Ich habe keine eMail erhalten nachdem ich mein Passwort angefordert habe
Download Center
Was ist das Download Center?
Benutzer Karte, Blogs, Private Nachrichten und VirtualDJ Radio
Ich kann mich nicht auf der Karte finden oder mein Wohnort ist falsch
Warum funktioniert der Blog und die privaten Nachrichten bei mir nicht?
Warum kann ich keine Freunde hinzufügen ('adden')?
Ich möchte bei Virtual DJ Radio mitspielen - wie geht das?
Plugins, Skins, Effekte und Samples
Ich möchte Skins, Effekte und Samples von der Webseite herunterladen - wie geht das?
Ich habe eine VirtualDJ LE Version die ich (kostenlos) mit meinem Controller erhalten habe. Warum kann ich keine Plugins/Skins herunterladen und verwenden?
Ich habe Virtual DJ Second Hand gekauft oder geschenkt bekommen. Wie komme ich jetzt an Skins oder Plugins heran?
Darf man Plugins, Skins oder Effekte öffentlich anbieten oder weitergeben?
Forum
Forum Regeln
Warum wurde mein Posting gelöscht?
Warum wurde mein Beitrag gesperrt?
Darf ich mein DJ Equipment oder andere Produkte im Forum bewerben oder verkaufen?
Was bedeuten die Sterne unterhalb der Benutzernamen?
Wie werde ich Experienced User oder VIP Member?
Wie bekomme ich ein Bild meines Kontrollers unter meinem Namen bei allen meinen Beiträgen?
VirtualDJ Kompatibillität
Welche minimale Systemausstattungen werden für die Nutzung von Virtual DJ benötigt?
Funktioniert Virtual DJ auf Windows Vista oder Windows 7?
Funktioniert Virtual DJ auf Windows Vista/7 64-Bit?
Funktioniert Virtual DJ auf MacOSX Lion?
Funktioniert Virtual DJ auf MacOSX Tiger (10.4) oder PowerPC (PPC) Prozessor?
Kann ich Virtual DJ auf meinem Apple iPhone, iPad oder iPod installieren?
Welche Hardware kann ich zusammen mit Virtual DJ verwenden?
Arbeitet Virtual DJ mit meinem Mischpult zusammen?
Was ist der Unterschied zwischen Virtual DJ und Numark Cue / Numark Virtual Vinyl?
Bedienungsanleitungen
Testversion (Trial Version) und Home FREE Version
VirtualDJ LE (Limited Edition) / VirtualDJ Console Edition
What is the difference between VirtualDJ LE / Console Edition and Broadcaster, Basic or the full Professional?
Can I upgrade to the latest version of VirtualDJ?
My DJ Console/controller does not have a built-in sound card. How can I pre-listen to the music using headphones?
My DJ Console/controller has a built-in sound card. How do I output my sound through my computer speakers and headphone pre-listen via the controller's sound card?
How do I change the skin or use plugins in VirtualDJ LE or Console Edition?
How do I install custom skins, effects or other plugins in VirtualDJ LE or Console Edition?
How do I customise the mappings of my controller in VirtualDJ LE or Console Edition?
When I open VirtualDJ LE, it tells me that the controller is not connected
I have lost my CD and/or serial number for VirtualDJ LE or Console Edition. How can I retrieve it?
I have purchased a DJ Console, MixTrack or other MIDI controller second hand but it came with no software installation CD and/or serial number. What can I do?
I have purchased a DJ Console, MixTrack or other MIDI controller second hand. When I try to register the serial number it tells me that it is already registered. How can I transfer it to my account and download VirtualDJ LE/Console Edition?
I have upgraded to the full VirtualDJ Professional and now my Hercules DJ Console isn't working anymore
Why is there no Mac version for my Hercules DJ Console on the installation CD or in my Download Center?
Purchase & Delivery
Purchase process
How long will it take to complete my purchase and let me download the software?
Will you send me a CD when purchasing the software?
What is the difference between the "Download only" version and the "Boxed" version?
What is the difference between VirtualDJ Broadcaster, Basic and the full Professional?
I have not received my order confirmation, serial number and details on how to download my software
I have purchased VirtualDJ, how can I get an invoice for my company?
What is the VAT number on the form?
Payment methods
I don't want to use my credit card on Internet! How can I purchase your software?
Delivery
How long will it take for my boxed version to arrive?
It's been several weeks and my boxed version has still not arrived
Refund
I would like a refund
Serial Number
What is a serial number?
How do I get a serial number??
I have forgotten or have lost my serial number. How can i get it back?
I can't register my serial number in my profile. It tells me that the serial number is already registered
My computer was stolen or my account has been hacked. What should I do and can you issue me with a new serial number?
Can I share my Serial Number?
Can I sell my software and/or serial number?
I have purchased VirtualDJ second hand or a friend gave it to me. How do I transfer the serial number to my account?
I purchased VirtualDJ from eBay, Craigslist or another website and I am unable to register it
Software Updates
Where can I find a list of what's new and what's been changed in VirtualDJ in each new version?
I need a previous version of VirtualDJ, how can I get it?
I have an older version of VirtualDJ and would like to download the latest version, how can I get it?
When will the next version of VirtualDJ be released?
I would like to suggest a new feature or improvement to the software
I think I may have found a bug in the software
How can I become a beta-tester of VirtualDJ?
I'm a C++ software developer. How can I help?
Backup
How do I backup my VirtualDJ software
How do I backup my VirtualDJ database and settings?
Should I backup my music collection?
Do I need a backup system on stand-by?
Miscellaneous
I'm told that I'm not a real DJ because I use software and/or don't use vinyl/CDJ's, or because I use VirtualDJ instead of another DJ software package
I'm being accused of "cheating" because I use VirtualDJ
Support
Contacting support
How do I contact support?
How long does it take to get an answer?
How can I check the status of my ticket or update it?
My question has been read by your staff but I still have no answer...
Software Installation
I have lost my original installation file for VirtualDJ. How can I get it back?
I'm a registered user and need to download my software again
Can I install the software on a new computer or more than one computer?
Can I install VirtualDJ on my Apple iPhone, iPad or iPod?
I have downloaded VirtualDJ from a warez site, P2P or torrent and it is not working
How do I transfer the software from my old computer to my new computer?
When I try to download VirtualDJ, Internet Explorer displays the error: This file is not commonly downloaded and could harm your computer
I've updated my VirtualDJ to the latest version on my Apple Mac, but it still tells me that there is a new version available when I run it
When I launch the software I get an error message about an invalid serial
I get a protection error when I launch the software
I have an Apple Mac and get Protection Error %i when I launch the software
I get an invalid skin error when I launch the software
I get an error telling me that the skin I am trying to use is bigger than my screen
How do I perform a clean re-installation of the software?
How do I delete or un-install VirtualDJ?
Browser
How do I add songs to my music library so that I can find them when searching?
I cannot see the artist name and/or song title in the VirtualDJ browser
The BPM, song length and key is not shown when browsing my songs
The BPM, comments, cue points, etc. for my songs are lost when I close VirtualDJ
How do I scan the new music that I have added for BPM without scanning my entire music collection
What do the different colors on the disc or circle icon to the left of each song mean?
How can I change the font size and color in VirtualDJ's browser
Songs keep appearing in my virtual folders that shouldn't be there, e.g: There are rock songs in my R'n'B folder
What are virtual folders and how do I create them?
What are filter folders and how do I create them?
My iTunes folder does not appear in the browser or I cannot see my iTunes playlists
I am unable to sort my songs by file date. When I click on the FileDate column to sort, nothing happens. Why does this not work?
I get an error message saying that my database is corrupted
Loading songs
When I try to load a song on a deck, it will not work and the deck shows 'Error'
When I load a song on to a deck, only a small section of the song waveform is displayed. As I play the song, more of it is shown as the song progresses. How do I fix this?
My songs load very slowly
I experience high CPU usage when loading a song on a deck
I experience a delay or freeze when loading a song from an external hard drive
When loading and playing a song, the volume suddenly changes
The volume of the deck playing out live drops or cuts out when I load a song onto the other deck
The BPM of the song that I have loaded is wrong
I am having problems loading and playing songs that I purchased on iTunes. VirtualDJ will not read these files. How can I solve this problem?
Playing songs and mixing
How do I listen to a song on one deck using headphones while the other is playing out live?
What is BPM?
Why do I need to have the songs at the same BPM?
When I press SYNC, the two songs do not beat match perfectly with each other or they gradually drift out of sync.
When I press PLAY, the song won't play at all. The jog wheel doesn't spin.
My songs keep trying to automatically synchronise to the other deck even though I don't press SYNC. How can I stop this?
The on-screen crossfader, volume sliders and EQ do not move when I move them on my external controller or mixer
Keylock/master tempo is not working. It will not turn on.
How do I delete cue points?
How do I change the speed/tempo of the song without changing its pitch?
How do I remove the vocals or instruments from a song?
How do I get the software to automatically mix from one deck to the other?
Sound
How do I pre-listen to songs with my headphones?
How do I pre-listen to songs with my headphones when using an external DJ audio mixer?
How do I select more than one deck to pre-listen to (PFL) at the same time?
I have VirtualDJ LE with a MIDI controller that has a built-in sound card. How do I output my sound through my computer speakers and headphone pre-listen via the controller's sound card?
The volume of the deck playing out live drops or cuts out when I load a song onto the other deck or press the PFL button
I am using the mono separated option and a Y-cable but it is not working correctly. The sound for my headphone pre-listening still comes out through my speakers.
My sound keeps skipping, stuttering or popping
I noticed a weird digital noise, hum or buzz coming through my speakers when music is not playing
I get distorted sound when I use two sound cards
I get the message "Error in ASIO Sound Driver" or "Errror in WDM Sound Driver"
I am using an Apple Mac and only channels 1&2 of my 4-out sound card are working
I hear a rumbling or static noise when I move the sliders or knobs on my MIDI controller
What is the so-called FAME engine?
Video
How do I output video or karaoke to a TV or projector?
How do I crossfade both the audio and video at the same time?
My video effects and transitions don't work
My video files are not shown in the VirtualDJ browser
My video stops working after a while or I get an error saying that there is not enough memory
Why can't I record video on my Apple Mac computer?
I have green and red stripes on the right half of my rendered video.
Microsoft Windows PC version
What tweaks can I make to my system to make it run VirtualDJ better?
I get the message "Error in ASIO Sound Driver" or "Errror in WDM Sound Driver"
I get the error message "d3d9.dll was not found", "d3d9_XX.dll was not found" (where XX is a number) or "d3dx9_33.dll is missing"
When I try to record my audio mix, I get the following message: Record Error, Can't open MP3 Encoder
When I try to record my video mix, I get the following message: Record Error, Video codec not found
I was told to open the registry in order to modify some hidden options. How can I do that?
On Windows 7, the process audiodg.exe is consuming 35-40% of the CPU
My computer keeps crashing or freezing
I get a Crashguard window pop-up with the options RECOVER or CLOSE. What does it mean?
I use Windows Vista and VirtualDJ crashes when I recurse my folders. Why?
VirtualDJ crashes when I click on the CONFIG button. How do I fix this?
Apple Mac OS X version
Why do I get an error message saying that VirtualDJ is not supported on my architecture?
I get Protection Error %i when I launch the software
I've updated my VirtualDJ to the latest version, but it still tells me that there is a new version available when I run it
I am unable to load or play WMA or WMV files on my Mac
I cannot find my Library/VirtualDJ folder (New installations of VirtualDJ v7.0.3 or above only.)
I am unable to map the function keys of my MacBook in VirtualDJ
The option to record video is not available. How can I record video on my Mac?
I am asked to enter the ATPR keychain password. What is this?
I get a Crashguard window pop-up with the options RECOVER or CLOSE. What does it mean?
I was told to open the Plist file (Registry) in order to modify some hidden options. How can I do that?
Skins
How do I download and install a new skin?
How do I change the skin in VirtualDJ LE or Console Edition?
I get an invalid skin error when I launch the software
Is there a matching skin available for my MIDI controller?
Plugins (Sound effects, video effects/transitions, etc.)
How do I download and install a plugin?
I get a message saying 'VirtualDJ Not Found' when I try to install a plugin.
Why isn't the plugin (NAME) available for my Apple Mac computer?
Brake, backspin, etc. trigger by themselves after I have previously used them in another song
I get the error message "d3d9.dll was not found", "d3d9_XX.dll was not found" (where XX is a number) or "d3dx9_33.dll is missing"
I get an error message about invalid XML when I try to use a plugin in VirtualDJ
Keyboard shortcuts and mapping
How can I see the list of keyboard shortcuts?
How do I map a keyboard shortcut?
How do I change the mapping for a key?
MIDI controllers, HID controllers and mapping
What is MIDI?
What is HID?
Which is the best MIDI controller?
Is MIDI controller "NAME" supported by VirtualDJ?
Is there a matching skin available for my MIDI controller?
How do I get an icon for my MIDI controller to appear next to my name on the forums?
Can I use two or MIDI controllers at the same time? (E.g: Two 2 deck controllers to control 4 decks.)
My MIDI controller is not being detected
My MIDI controller is not working correctly
My MIDI controller keeps freezing. I am using Windows Vista
My MIDI controller only works for 10 minutes
I purchased VirtualDJ Broadcaster or Basic and it will not work with my MIDI controller
The pitch slider, volume slider or gain knob does not always respond on my MIDI controller
My MIDI controller controls the wrong decks in VirtualDJ
Scratching does not work on one or both of my MIDI controller's jogwheels. It pitch bends instead
When I scratch backwards, I hear no sound. Scratching forwards works OK. How do I fix this?
I experience a short delay after scratching on my MIDI controller
I experience a short delay after performing a manual backspin on my MIDI controller that has touch-sensitive jogwheels
When I record my mix, I can hear my headphone previewing in the recording
How do I map my MIDI controller?
How do I change the mapping for a button?
How do I install a custom mapper?
I have installed a custom mapper but it will not work for my controller
I am using Simple MIDI Wrapper but I cannot get the LEDs to work
My custom mapping is not saved when I close VirtualDJ
How do I reset my MIDI controller back to the default factory mappings?
iRemote
What is iRemote?
My iRemote is not working
How do I install a custom iRemote skin?
When will an Android version of iRemote be available?
Timecode Vinyl/CD's
What do I need to be able to use timecode?
How do I configure my timecode?
My timecode only works for 10 minutes
I only have one timecode deck. How do I toggle it between controlling the decks by pressing TAB?
When I press CUE on my CD player the song does not return back to the cue point
I hear a small snippet of audio when I start song playback
I am unable to control songs longer than 12 minutes using timecode
When I record my mix, I can hear my headphone previewing in the recording
NetSearch
What is NetSearch?
How do I use NetSearch?
Can I use my existing GrooveShark account with NetSearch?
Can I download plugins or use a controller if I purchase a Premium Membership?
Can I use NetSearch with no Internet connection?
NetSearch is not working
I am unable to play the full song
I am unable to load or play videos in NetSearch
Some songs are poor quality, the wrong version or cut off
Can I record my mix when using songs from NetSearch?
Can I broadcast when using songs from NetSearch?
Can I play karaoke songs via NetSearch?
I am unable to save NetSearch songs in a playlist
Do I need a public performance or music license if I am only playing songs from NetSearch?
Can I keep NetSearch songs permanently?
Where are cached NetSearch songs stored?
Can I move my NetSearch songs to another folder and/or drive?
How do I update or change my credit card or billing details for my Premium Membership?
How do I cancel my Premium Membership and stop my credit card from being billed?
Karaoke
How do I play karaoke files in VirtualDJ?
What karaoke formats does VirtualDJ support?
Can I play karaoke in VirtualDJ directly from my original CDG discs?
I am unable to play my karaoke files or they do not show in the browser
My karaoke .ZIP files do not load or do not show in the browser
The karaoke plugin does not work. I get an error message when I click on it. How do I fix it?
On my Mac, my karaoke files disappear when I am browsing them
Go back to German content
Version in English Version en FrançaisFAQ (Häufig gestellte Fragen - wird demnächst übersetzt)
Auf dieser Seite finden Sie Antwortern auf die häufigst gestellten Fragen aus unserem Forum und dem Support:
- Webseite
- Benutzer Account
- Ich habe einen Account angelegt aber bisher kein Passwort erhalten.
- Warum muss ich meine Seriennummer in meinem Profil registrieren?
- Wie kann ich meinen Benutzernamen ändern?
- Wie kann ich meinen Benutzer Account löschen lassen?
- Ich glaube das jemand meinen Zugang gehackt hat, bzw. sich unberechtigten Zugang verschafft hat ??
- Kann ich Virtual DJ kostenlos herunterladen?
- Gibt es eine kostenlose FREE, Demo, Trial Version?
- Was ist der Unterschied zwischen den verschiedenen Virtual DJ Versionen Home FREE und Broadcaster, Basic oder der Professional Full Version?
- Kann ich mit der VirtualDJ Home FREE Version auf einem Gig oder einer Party auflegen?
- Wie kann ich in der Home Free Version mit einem Kopfhörer den nächsten Titel vorhören?
- Wie kann ich neue Skins, Effekte oder Samples für die Home Free Version herunterladen und installieren?
- Meine Demo Version ist abgelaufen. Wie kann ich diese weiterhin nutzen?
- Meine Demo funktioniert nicht mehr obwohl meine 20 Tage noch nicht um sind.
- Ich suche eine ältere Version der Demo oder Home Free Version. Wo finde ich diese?
Go back to German content