enfied_paul
hi
here is the ticket I added, and the response. that is outrageous. basically trying to upsell me. the software doesnt work with a supposedly supported piece of hardware without soem major tweaks to my mac that I am sure will have knock on negative effects. anyone had similar or care to commetn?
Date: Mon 31 Oct 11 @ 9:45 pm
Message: virtual dj le does not install on my macbook pro. xml file problem. i have followed all of the advice on the forums, and i still cant get it too install.
also on my imac (both runnign the same version of lion btw),although it will install, it it won;t find my itunes playlists. i have seen advice about chaning my itunes xml file name, but i dont think thsi would be a good idea, and isnt something i think I should have to do.
i have to say that this makes the dj2go essentially pointless. i am very disappointed as I though this product would be good. i have downloaded the free version through the mac store, and although it works, you can\'t cue a track on it. please advise as I feel very disappointed about this.
Message: Hi,
VirtualDj LE that comes with the DJ2Go is a very limited version. Just VirtualDJ pro Full would work with this controller and give you all support you need. The solution is given, and is the way it would work, iTunes don't mind to be compatible with any other software but iTunes, so they change the names or the program as they want. This don't allow to follow full support without doing some fixes as you are instructed to do so.... sorry
Cheap hardware would be never good. THe best deal now should be a Numark Mixtrack Pro at least or a Hercules RMX or 4MX or a VMS4 or a Pioneer Ergo or a Denon MC-6000.
Kind Regards,
VirtualDJ support Team
here is the ticket I added, and the response. that is outrageous. basically trying to upsell me. the software doesnt work with a supposedly supported piece of hardware without soem major tweaks to my mac that I am sure will have knock on negative effects. anyone had similar or care to commetn?
Date: Mon 31 Oct 11 @ 9:45 pm
Message: virtual dj le does not install on my macbook pro. xml file problem. i have followed all of the advice on the forums, and i still cant get it too install.
also on my imac (both runnign the same version of lion btw),although it will install, it it won;t find my itunes playlists. i have seen advice about chaning my itunes xml file name, but i dont think thsi would be a good idea, and isnt something i think I should have to do.
i have to say that this makes the dj2go essentially pointless. i am very disappointed as I though this product would be good. i have downloaded the free version through the mac store, and although it works, you can\'t cue a track on it. please advise as I feel very disappointed about this.
Message: Hi,
VirtualDj LE that comes with the DJ2Go is a very limited version. Just VirtualDJ pro Full would work with this controller and give you all support you need. The solution is given, and is the way it would work, iTunes don't mind to be compatible with any other software but iTunes, so they change the names or the program as they want. This don't allow to follow full support without doing some fixes as you are instructed to do so.... sorry
Cheap hardware would be never good. THe best deal now should be a Numark Mixtrack Pro at least or a Hercules RMX or 4MX or a VMS4 or a Pioneer Ergo or a Denon MC-6000.
Kind Regards,
VirtualDJ support Team
Inviato Mon 07 Nov 11 @ 11:40 am
AsTheDJ
I have one and use it all the time with VDj Pro w/DjIo ,Dj2go lite is something fast and quick to get the feel of Dj. Player 1 & 2 if you get the Full You will be very satisfy with that DJ2Go with that Mac.
Inviato Mon 07 Nov 11 @ 3:56 pm
enfied_paul
it doesn't install on my macbook. it does on my imac, but to see itunes playlists you have to rename itunes, which I am sure is going to create problems elsewhere. badly made software. i would appreciate a proper answer from the makers, and a decent solution.
Inviato Tue 08 Nov 11 @ 3:35 am
AsTheDJ
enfied_paul wrote :
it doesn't install on my macbook. it does on my imac, but to see itunes playlists you have to rename itunes, which I am sure is going to create problems elsewhere. badly made software. i would appreciate a proper answer from the makers, and a decent solution.
Im sorry try this.
http://www.apple.com/support/contact/
Inviato Tue 08 Nov 11 @ 9:12 am
enfied_paul
or the software could be made to work in the first place. apple will redirect you back to the software manufacturers.
thats not very helpful.
thats not very helpful.
Inviato Wed 09 Nov 11 @ 3:42 am
Haui70
enfied_paul wrote :
it doesn't install on my macbook. it does on my imac, but to see itunes playlists you have to rename itunes, which I am sure is going to create problems elsewhere. badly made software. i would appreciate a proper answer from the makers, and a decent solution.
OK, what kind of Macbook do you use?
Also it would be for interest, what OSX you have installed.
VDJ only read the iTunes playlist.
Since iTunes has changed their way, it isn't longer that simple.
I can only advise you to read the following informations from here:
http://www.virtualdj.com/wiki/Controller%20Configuration%20And%20Troubleshooting.html
http://www.virtualdj.com/wiki/Playlist%20Itunes%20not%20showed.html
Inviato Wed 09 Nov 11 @ 4:09 am
enfied_paul
thanks for the wiki. its the same changing itunes whcih i am not keen on
macbook pro (2010 model) and lion.
keeps saying a skin not there.
macbook pro (2010 model) and lion.
keeps saying a skin not there.
Inviato Wed 09 Nov 11 @ 7:03 am
enfied_paul
thanks, that is exactly the process i have followed already. cheers for trying. not sure if you work for them or not, but its a sad state of affairs.
Inviato Wed 09 Nov 11 @ 11:36 am
enfied_paul
the installation failed.
the installer encountered an error that caused the installation to fail. contact the software manufacturer for asisitance.
the installer encountered an error that caused the installation to fail. contact the software manufacturer for asisitance.
Inviato Fri 11 Nov 11 @ 3:54 am
enfied_paul
well will haev t sell it on ebay then, as noone from VDJ can be bothered to respond or help. poor software, terrible customer care. avoid.
Inviato Mon 14 Nov 11 @ 3:38 am
Mickey9412
I bought one and I cant use it because I did not get the serial code with it...it's a brand new one from amazon...what am I to do now?
Inviato Wed 13 Feb 13 @ 7:11 am
Support staff
Contact the store where you purchased it from and ask them to send you the CD (If it was missing) and/or provide you with a replacement.
Please see http://www.virtualdj.com/forums/151663/General_Discussion/Lost_Serials_-_VirtualDJ_LE_or_any_other_version.html
If it came with another DJ software product instead of VirtualDJ LE, then you will need to purchase the full VirtualDJ Professional if you wish to use it with VirtualDJ: http://www.virtualdj.com/buy/index.html
For further advice, please contact support: http://www.virtualdj.com/contact/index.html
Please see http://www.virtualdj.com/forums/151663/General_Discussion/Lost_Serials_-_VirtualDJ_LE_or_any_other_version.html
If it came with another DJ software product instead of VirtualDJ LE, then you will need to purchase the full VirtualDJ Professional if you wish to use it with VirtualDJ: http://www.virtualdj.com/buy/index.html
For further advice, please contact support: http://www.virtualdj.com/contact/index.html
Inviato Wed 13 Feb 13 @ 7:28 am