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Forum: VirtualDJ 8.1 Technical Support

Topic: license transfer - Page: 1

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mjshdjControlleristMember since 2015
I just bought licenses for my two controllers: Behringer pl-1
Behringer mm-1
My studio PC is not connected to the internet and cannot be.
How do I get my licenses to the studio computer?
I've downloaded VDJ 8.1 to a throwaway laptop and logged in to see
the process of logging in to the software, and verifying the licenses.
now what?
Please Help
 

Inviato Mon 04 Jan 16 @ 9:09 pm
Raise a support ticket. The team can organise a licence file for you and will give instructions on how this is done..... although I'm not sure if this is possible on a machine that will never have net access.

http://www.virtualdj.com/contact/step2.html
 

Inviato Mon 04 Jan 16 @ 9:17 pm
kradcliffe wrote :
not sure if this is possible on a machine that will never have net access.



Yes, it's possible. That's the sole reason the method exists. They don't like to issue it unless the computer genuinely never connects.

 

Inviato Mon 04 Jan 16 @ 10:37 pm
mjshdjControlleristMember since 2015
Yes, it does not connect.
I hope I can get this resolved soon.
I purchased my licenses over a week ago
And still can't use the program.
 

Inviato Tue 05 Jan 16 @ 12:43 am
It's 2016, does a computer really never need to see the internet??

I mean seriously you can turn off any and every update possible with today's machines.

Now if its a case having absolutely no way of getting the internet to the machine, I guess that's different. But I feel there's no need to keep a machine offline.

This is just my opinion so please don't take it personal but if you must attack me, so be it.
 

Inviato Tue 05 Jan 16 @ 1:55 am
locoDogPRO InfinityModeratorMember since 2013
It can be the best way to maintain a system's performance, I've seen studios do the same, no internet access and all media is vetted before staff move it on the LAN,punters can't even touch the studio machine physically, mouse kboard monitors that's it
 

Inviato Tue 05 Jan 16 @ 2:15 am
locoDogPRO InfinityModeratorMember since 2013
@mjshdj, why 2 controller licenses?, wouldn't just one full license be only a touch more expensive and a lot more future proof?
 

Inviato Tue 05 Jan 16 @ 2:20 am
mjshdjControlleristMember since 2015
Digital mixing is just a fraction of the overall
Output of the studio. I've held out for as long as I can. :) If I get more production out of VJD
Than expected I'll invest in a pro license.
 

Inviato Tue 05 Jan 16 @ 3:50 am
I agree with beatbreaker. As long as you use common sense, connecting a computer to your home network (which has access to the net) is no riskier than:

Taking a shower
Eating a sandwich
Going for a walk
Watching a Tom & Jerry cartoon
[insert activity with little risk here]

All my computers have net access - and I can't remember the last time something got infected etc.
 

Inviato Tue 05 Jan 16 @ 6:54 pm
blckjckPRO InfinityMember since 2008
An argument that could be made is an automatic update causing issues.
However, disabling the automatic updates, connecting long enough to license, and the disconnecting again, would not be difficult.

Myself, all of my machines have Internet access and even automatically share files between them and the cloud. My main laptop is also one of my main gig machines. I have not had any infections either.
 

Inviato Tue 05 Jan 16 @ 8:11 pm
mjshdjControlleristMember since 2015
it wouldn't be a problem, but the machine was custom built.
It doesn't have a modem installed in the hardware.
I have internet access on my other machines, just not the
main production PC in my studio
 

Inviato Tue 05 Jan 16 @ 9:54 pm
blckjckPRO InfinityMember since 2008
mjshdj wrote :
It doesn't have a modem installed in the hardware.


I just had flashbacks of my 300 baud modem that I used to have to set the phone receiver on. Is your studio really still on dialup?
I haven't seen a motherboard in a very long time that did not have an Ethernet port on it.
 

Inviato Wed 06 Jan 16 @ 1:25 pm
you can buy a USB wi-fi or Ethernet to use to validate your account, then remove it (simple, done, no hasstle, no headaches). This is just once until you need to do again. DONE ! !
 

Inviato Wed 06 Jan 16 @ 4:23 pm
mjshdjControlleristMember since 2015
I guess I used the wrong term for internet connection, modem, ethernet, sorry.

I could get the USB wifi, but then I would have to set up a internet connection and a browser right?
that would defeat the purpose of a production only PC.
I don't even keep finished or unfinished files on the hard drive to optimize speed.

I appreciate the fact VDJ uses an alternative method of security to help reduce piracy, but
they should have an alternate plan for situations like mine.
I have communicated with Support, and they said they would issue an offline license, but that has
been over a week. Also my license purchase was before the holidays.

I'm trying not to be impatient, but we all would like to be able to use what we have purchased.
I hope you can understand my situation.
 

Inviato Thu 07 Jan 16 @ 1:01 pm
mjshdj wrote :

I could get the USB wifi, but then I would have to set up a internet connection


Yes, in order to communicate to VDJ server.

mjshdj wrote :

and a browser right?



No need to install any browser. Just run VDJ and login from it (one time login that's it). The it verifies your login and fully activate the program.

After this is done, just look in the VDJ config and setup not to login/logoff so you don't have to be connected again and the program is fully activated.
 

Inviato Thu 07 Jan 16 @ 1:08 pm
blckjckPRO InfinityMember since 2008
I'm glad that support is offering a solution for you, albeit not as fast as you would like.
As far as the production only PC, I think the benefits of a networked PC (offsite or remote backups, hardware communication, etc.) far outweigh the "risks".
Putting a machine on it's own sub network with a firewall before the main internet or local network could be done if there was much concern.
I've seen far more virus get transferred from USB media then through the network. Even virus scanning USB media before use is only about 80% safe. You would have better odd's sending the files over a network to a second machine that can be used for file transfers. Burning the files to DVD or CD and not importing in any audio would be the only way I can see it truly being isolated (production only). I've had to turn of autoplay just to avoid issues from customers during gig's, etc. Having the CU/Netsearch with internet access has virtually eliminated the need to use customer supplied files.
Changing the web browser settings so that it can only see local lan wec sites or none at all is not difficult. That would keep people from hitting a porn site or somethings that could introduce a virus.

I'm not trying to say that your workflow is wrong. I'm just suggesting that it may be worth re-evaluating.
 

Inviato Thu 07 Jan 16 @ 1:42 pm
mjshdjControlleristMember since 2015
thanks for the information.

I know there are many different options for setting up a safe PC,
this is how I have mine set up, and have never had a problem.
This is the first time, I have come across a situation where it is so
difficult to get a program I've purchased installed on my machine.

As I mentioned before (above), I keep an old XP laptop for virus control
and corrupt file detection.
I do transfer to CD/DVD files to go on the studio machine.

This workflow might not be the most efficient, but I do feel confidant that
my computer is safe and running at optimum speed and efficiency.
 

Inviato Thu 07 Jan 16 @ 2:25 pm
mjshdj wrote :
This is the first time, I have come across a situation where it is so
difficult to get a program I've purchased installed on my machine.


Really? Requiring an internet connection to activate is quite common now.

What s/w do you have on the studio PC? I have Cubase - requires a connection to register. Ableton Live - ditto. Plugins often do too.

 

Inviato Thu 07 Jan 16 @ 8:22 pm
how do i transfer licenses
 

Inviato Sat 23 Jan 16 @ 10:55 am
Please be more specific.

Do you want to transfer a license from one person to another? This is not possible.

Do you want to transfer a license from one controller to another? Not possible with LE or Plus licenses, but with a Pro Infinity license or Subscription license you can use any controller.

Do you want to use VDJ on another computer? If so, just install it and log in (to VDJ 8).
 

Inviato Sat 23 Jan 16 @ 11:04 am
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