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Forum: VirtualDJ Technical Support

Topic: Hercules RMX2 controller won't come on

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Hi!

I tried to start up my RMX2 hercules controller on Sunday and it did not come on. i am still using Virtual 7 because the files I downloaded for Virtual 8 would not install on my HP laptop. I switched my power sources for the controller and even used a different USB cable to connect to my laptop but still nothing. I've never had this problem before and would like to know if this might be a problem I can solve on my own before I take it to a technician who might have to open the controller up! (cringe)
Please help. Thanks.
 

Inviato Tue 03 Oct 17 @ 7:47 pm
if it uses a power adapter try a new one
 

Inviato Tue 03 Oct 17 @ 9:42 pm
DJ PhatsoPRO InfinityHercules Support TeamMember since 2005
You can verify if your Rmx2 is properly installed as indicated in the following document:

http://ts.hercules.com/faqs/eng/her_eng_00441.pdf

If it seems correctly enumerated in Device Manager and you can access the control panel, then the problem could be with VDJ.
 

Inviato Mon 16 Oct 17 @ 5:59 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
coco_emmah wrote :
... the files I downloaded for Virtual 8 would not install on my HP laptop..

Really curious about this. Could you provide more info ?

 

Inviato Mon 16 Oct 17 @ 11:39 pm


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