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Forum: VirtualDJ Technical Support

Topic: Problems disconnect my virtual account

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Hello I need help to disconnect my virtual account DJ by mistake and now I can not connect again I click on the button to connect with Gmail and it tells me that I am already connected but in the schedule, I keep asking me to connect, what should I do?
 

Inviato Tue 05 Mar 19 @ 8:22 pm

Open settings, then under license click "disconnect" button.
After that, try connect again.
 

Inviato Tue 05 Mar 19 @ 8:27 pm
HELLO !
I HAVE A PROBLEM AND HOPE I CAN GET HELP SOLVING IT.
I HAVE INFINITY PRO LICENSE AND IN THE LAST FEW DAYS EVERYTIME I OPEN VDJ I HAVE TO RECONECT. TO MY ACCOUNT, THIS NEVER HAPPENED BEFORE,
BTW I USE MAC AND WINDOWS AND HAVE SAME PROBLEM IN BOTH.
THANX
 

Inviato Tue 19 Mar 19 @ 11:36 pm


make sure you check the "remember me box" :) that will do the trick..

(and if you already have, check if some write permission is not set on the documents/virtualdj folder.
Or contact https://virtualdj.com/contact/index.html for support to take a look )
 

Inviato Tue 19 Mar 19 @ 11:47 pm
THANX.
I TRIED ON THE REMEMBER BOX AND DOESNT WORK, I`LL TRY THE OTHER OPTION
 

Inviato Wed 20 Mar 19 @ 12:00 am


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