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Forum: VirtualDJ Technical Support

Topic: VirtualDJ 2020 PC 5872.1652 crash when press stop

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hello.
I am have a trouble start yesterday. I play file and during track I press stop. The software crash to desktop, and restart.
I never have this trouble before and have just starting after years of use. No hardware change, no software change except it update of virtual DJ
Can please where I can find crash logs ?
 

Inviato Tue 16 Jun 20 @ 12:56 am
oops. 5872.1652.
typo . >_<
 

Inviato Tue 16 Jun 20 @ 2:47 am
AdionPRO InfinityCTOMember since 2006
Is it happening for any track? Or always with the same track?
 

Inviato Tue 16 Jun 20 @ 5:43 am
hello Adion .
It seem only happen for when playback of long [20m - 30m+] track .
It play for 10 - 15m and press stop . the entire VDJ close . It reopen and say can not find AISO .
Connect is Pioneer DDJ-800 .
 

Inviato Tue 16 Jun 20 @ 12:07 pm
What buffer size (latency) do you have set for the Pioneer DDJ-800 ASIO driver?
 

Inviato Tue 16 Jun 20 @ 1:12 pm
AdionPRO InfinityCTOMember since 2006
We found the issue and a fix will be available shortly.
It was indeed a bug that could happen when playing long files in b5872
 

Inviato Tue 16 Jun 20 @ 2:13 pm
Thank you Adion .
 

Inviato Tue 16 Jun 20 @ 10:58 pm
Hi .
It is now fix of PC v8.4 b5874 ?
if no it is okay . I just wonder of new update have the fix ?

thank you
 

Inviato Fri 19 Jun 20 @ 2:51 am
AdionPRO InfinityCTOMember since 2006
Yes, 5874 fixes the crash
 

Inviato Fri 19 Jun 20 @ 6:28 am


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