jake 14 fox
I did everything you asked logging in and out and still the pools not working, It keeps asking me to pay a fee which I already did now what ?
Inviato Mon 13 Jun 22 @ 7:02 pm
djdad
You mean iDJPool, right ?
In VirtualDJ Browser (Folders view) goto Online Music->iDJPool - Pro audio, you don't get any results when searching for Tracks or getting results but don't load, or load fine but play partially ?
In VirtualDJ Settings->LICENSES tab, you see "ContentUnlimitedAudio" under "Current Licenses" ?
In VirtualDJ Browser (Folders view) goto Online Music->iDJPool - Pro audio, you don't get any results when searching for Tracks or getting results but don't load, or load fine but play partially ?
In VirtualDJ Settings->LICENSES tab, you see "ContentUnlimitedAudio" under "Current Licenses" ?
Inviato Mon 13 Jun 22 @ 7:15 pm
jake 14 fox
No it dose not say content unlimited and I paid the fee
just virtual dj pro infinity annoyed .
just virtual dj pro infinity annoyed .
Inviato Mon 13 Jun 22 @ 7:32 pm
djdad
Oh sorry, just saw this in your Account.
I dont see any Audio Content Subscription, but i do see a Pro Monthly subscription (purchased/started at June 13th) , even though you have Pro Infinity.
These are 2 different things and probably an incorrect purchase here.
So if you want the iDJPool audio content, goto your Account, cancel the Pro Monthly subscription (you have Pro Infinity already ;) ) and buy the Audio Plan (from Online Catalogs) on the right side of the Buy page https://www.virtualdj.com/buy/index.html
If you still need help on this, goto ... https://www.virtualdj.com/help/ (Contact Support button)
I dont see any Audio Content Subscription, but i do see a Pro Monthly subscription (purchased/started at June 13th) , even though you have Pro Infinity.
These are 2 different things and probably an incorrect purchase here.
So if you want the iDJPool audio content, goto your Account, cancel the Pro Monthly subscription (you have Pro Infinity already ;) ) and buy the Audio Plan (from Online Catalogs) on the right side of the Buy page https://www.virtualdj.com/buy/index.html
If you still need help on this, goto ... https://www.virtualdj.com/help/ (Contact Support button)
Inviato Mon 13 Jun 22 @ 7:36 pm
jake 14 fox
Thanks for your help can I have the money I paid switched to the content unlimited ?
Inviato Mon 13 Jun 22 @ 7:50 pm
djdad
Ask in Help/Support link above
Inviato Mon 13 Jun 22 @ 9:48 pm