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Forum: VirtualDJ Technical Support

Topic: DDJ SB3 Deck Button not working
Has anyone figured out a way to get the deck buttons working on the SB3, it stopped working suddenly for me , windows 10, and this is the VDJ build

VDJ 8.5 -64 b7131

the buttons dont light up at all, and the midi control box says deck 1 and deck 2 when i press the button. which is why it doesnt work because the signal i am assuming is saying switch to deck 1 or deck 2 when i am already in it.

PS: the soundcard is set to default SB3. with chan 1 and chan 2 master and chan 3 and 4 set to headphones.

any help?
 
Inviato Wed 21 Sep 22 @ 6:29 pm
Bump
 
Can you post a screenshot of your Audio setup ?
 


here it is
 
I am guessing that is correct?
 
Bumping this up again
 
The VDJ Audio setup seems correct.
Known issue : For the DECK buttons to work on the SB3, the Audio Interface of the device needs to be used in the Audio setup, but seems it's not enough.
Please try the following..
- From VDJ Settings->OPTIONS tab, search for exclusiveAudioAccess setting and set to Yes.
- Restart VDJ and see if the DECK buttons work now.
- If still not working, close VDJ, open Sound Settings (Windows) and select your computer's built in sound card as default playback device (and not the SB3 - if selected).
- Open VDJ again and try the DECK buttons.
 
Any luck with this, i do find that it certainly starts working on some days and not on others now, the setting u have described is what i have.
 
Any other ideas to get the deck buttons working consistently ?
 
It randomly happens during your gig , meaning that u start VirtualDJ and the DECK buttons work but later they don't ?
Or happens a day when you start VDJ and the DECK buttons don't work from the start , and maybe they do after VDJ restart ?

Just an idea, but still not sure how this could be related... When it works, notice what number the WASAPI driver name has.. e.g. 2-DDJ-SB3 (WASAPI) in VDJ Audio setup.
Then the next time it doesnt work, open VDJ Audio Settings and notice the number in front of the name. Is it the same ?
 
no one day from the start it wont work, other days from the start it will work, and yes i will keep a track of te audio settings when it does work.
 
does everything work fine in other software? maybe the controller is buggy
 
no serato it works perfectly.
 
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