Hi.
I received my Hercules MK2 yesterday and hooked it up on my Vista laptop with the Vista drivers. It all worked fine and I had a play in VDJ and some other trial DJ software but the right jog wheel doesn't work. All the other controls are fine and the left wheel works but the right one doesn't. When I spin it, the track will move a tiny (and I mean tiny) amount but erratic directions (not necessarily the way I am actually spinning it).
Is this a driver issue or hardware fault and what can I do about it? Is it possible it is due to using Vista as I still have XP which I could reinstall on the laptop if you think that will resolve it.
I received my Hercules MK2 yesterday and hooked it up on my Vista laptop with the Vista drivers. It all worked fine and I had a play in VDJ and some other trial DJ software but the right jog wheel doesn't work. All the other controls are fine and the left wheel works but the right one doesn't. When I spin it, the track will move a tiny (and I mean tiny) amount but erratic directions (not necessarily the way I am actually spinning it).
Is this a driver issue or hardware fault and what can I do about it? Is it possible it is due to using Vista as I still have XP which I could reinstall on the laptop if you think that will resolve it.
Inviato Wed 08 Aug 07 @ 9:18 am
cioce
Contact Hercules Service Support, is not a problem of VDJ.
Inviato Wed 08 Aug 07 @ 12:30 pm
PFD50
Not a Vista issue either. Take or Send the MK2 back for replacement
Inviato Wed 08 Aug 07 @ 12:51 pm
sbangs
try a reinstall of the driver,
then try to reset the console firmware
click here
should that then fail contact herc , or take it back
then try to reset the console firmware
click here
should that then fail contact herc , or take it back
Inviato Wed 08 Aug 07 @ 2:12 pm
Andrew87
Welcome to the nightmare that is Hercules. Return it and get a replacement
http://www.virtualdj.com/forums/51267/Hardware_Technical_Support/Jog_Wheel_Issue.html
http://www.virtualdj.com/forums/51267/Hardware_Technical_Support/Jog_Wheel_Issue.html
Inviato Thu 16 Aug 07 @ 5:33 am
sbangs
Andrew87 wrote :
Welcome to the nightmare that is Hercules. Return it and get a replacement
http://www.virtualdj.com/forums/51267/Hardware_Technical_Support/Jog_Wheel_Issue.html
http://www.virtualdj.com/forums/51267/Hardware_Technical_Support/Jog_Wheel_Issue.html
thats two cases mentioned in millions of sales thats hardly a nightmare..
anoying if it happens to you but there is a warrenty and they will honour it.
Inviato Thu 16 Aug 07 @ 10:05 am
Andrew87
It was six cases of the right jogwheel problem. But no, it's not a nightmare - it was late and my vocabulary was rather limited. It is a design fault issue however and not something which occurs from misuse. The wheel works ok slowly, but the faster it's moved, the less accurate it is. Anyway, I would imagine that being short of an electrical midi hardware guru, the only option is to get a replacement.
Inviato Thu 16 Aug 07 @ 4:19 pm