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Forum: Old versions

Topic: The Controller has not been detected. HELP !!! - Page: 1

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Hello!

I have bought the DJ MK2 Console and installed all drivers. After that i installed the VDJ and entered the serial and then appeared to me that message. I have windows 7. But i don't know if the problem is with it.

I need Help please..
 
Inviato Tue 25 Aug 09 @ 5:56 pm
 
 
Hello dinisrufino,

It would be efficient to take the time to list your configuration:
- computer configuration (Laptop or desktop/ CPU model à speed / RAM quantity / graphic resolution)
- which version of Windows 7 you use,
- which version of VirtualDJ (is it VirtualDJ DJC 3.4.1?),
- which version of drivers (is it Hercules DJ Console Series - 2009_HDJS_3 package),
- whether the DJ Console Mk2 is detected in Hercules control panel (when you click on the About tab, what do you read as firmware version: if it is N/A, then the Mk2 is not properly detected).
 
Hello dinisrufino,

It would be efficient to take the time to list your configuration:
- computer configuration (Laptop or desktop/ CPU model à speed / RAM quantity / graphic resolution)
- which version of Windows 7 you use,
- which version of VirtualDJ (is it VirtualDJ DJC 3.4.1?),
- which version of drivers (is it Hercules DJ Console Series - 2009_HDJS_3 package),
- whether the DJ Console Mk2 is detected in Hercules control panel (when you click on the About tab, what do you read as firmware version: if it is N/A, then the Mk2 is not properly detected).

Answers to your questions:

LAPTOP 1000 RAM/ 32 bit
Windows 7 ultimate
Last version of virtual dj
Last version of MK2 drivers
The MK2 is detected
 
 
i would like to be helped!

looks like no one has the answer, that's why i made two posts....
 
And you are sure that everything is installed correctly , as indicated in this document:

http://ts.hercules.com/faqs/eng/her_eng_00265.pdf

If this is the case, and that you have version 3.4.1 of Virtual DJ , it's possible that there is some imcompatibilities with Windows 7, but since the final version is not yet released , this is to be expected, and you shoud rely on an OS that is known to be stable like XP or Vista for your gigs.
 
And you are sure that everything is installed correctly , as indicated in this document:

http://ts.hercules.com/faqs/eng/her_eng_00265.pdf

If this is the case, and that you have version 3.4.1 of Virtual DJ , it's possible that there is some imcompatibilities with Windows 7, but since the final version is not yet released , this is to be expected, and you shoud rely on an OS that is known to be stable like XP or Vista for your gigs.

the audio usb device is missing :S Where can i download it ??

Thanks for your help...
 
now i'm with no sound in the pc !

That's amazing.... I'm really tired if this support. It's really BAD.....
 
Don't panic. When the console is connected to the computer, it becomes the default sound card for the computer.

Simply go to t Windows audio properties (Windows Control Panel > Sound > Playback tab), and set your computer's soundcard as default.
 
Don't panic. When the console is connected to the computer, it becomes the default sound card for the computer.

Simply go to t Windows audio properties (Windows Control Panel > Sound > Playback tab), and set your computer's soundcard as default.

OK !

I only have there the default sound card. I dont have any info about the MK2 console and it is pluged in.
 
With the console connected, list the information that you see in the ABOUT tab of the RMX control Panel.
 
With the console connected, list the information that you see in the ABOUT tab of the RMX control Panel.

???' I don't understand. I have in the toolbar a link to the controler that i see. I have upgraded refreshed. did i answer ur question?
 
With the console connected, list the information that you see in the ABOUT tab of the RMX control Panel.

sorry !

I have :

package: 3.hdjs.2009
driver: 4.6.9.0
DJ API: 2.0.18.7
CPL. 2.0.4.14


I have Dj console MK2
 
 
 
ok, so all the information is correct regarding the console.

In Device Manager, it should be listed as "Hercules DJ Console MK2" (instead of USB audio as in the support document), so this should be good also, but it should also be visible in Windows Audio Properties.

Now, either this version of VDJ doens't like Windows 7, or something went wrong during the installation.


BTW, you don't have to quote everytime. Simply add a new message to the thread.
 
:)

Dude ! Thanks a lot.... ur the man !!!

I already made it. THANKS A LOTTTTTTT !!!
 
I'm having the same problem with my laptop. It seems it wont work with Windows Vista I guess. Unless theres an upgrade I need to download. Can somebody help me out plz? This is really frustrating.
 
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