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Topic: Vista "blue screen" crash worries - Page: 1

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I don't know about you guys, but a couple of times a week (maybe 3) I get a blue screen occur and Vista automatically restarts itself.

It happens at no particular time, I might be browsing the web or running VDJ, or word and suddenly there it is.

I have no special programs open, I'm not messing about with hardware or anything.

It's very strange and deeply concerning as this is my gig machine, if it happens live during a video performance I'm ruined, because it takes time to reconfigure the system (after a restart), to get the screens all going etc.

Another thing is that it's difficult to troubleshoot, especially as it seems to happen on random occasions and it doesn't give me enough time to observe the details of the crash.

If anyone here knows the solution to this problem, or knows more about Vista than me I'd be very thankful for the help.

Cheers.
 
Inviato Fri 01 Aug 08 @ 2:02 pm
have you gone through your application and system event logs?
run a check disk to find and repair disk errors?

the logs should give some info as to what was going on when the system dumped.
I know that might seem simple to start but simple is the best place to start.
 
Event Viewer should have logs of the errors, it's usually always a driver issue. I had my first BSOD today for >6months disconnected an external USB HDD which was strange. But turn off automatic restarts:

http://pcsupport.about.com/od/windowsvista/ht/arestartvista.htm


If you can't find the error in Event Viewer (it's pretty messy in there), then make sure to copy the STOP error code and any naughty device drivers next time.
 

Thanks for the help guys, very useful.

I’ve disabled automatic restarts - so does this mean that VDJ would continue despite Vista reporting the error?
That would make the problem much more manageable, as I could restart after transitioning onto the CD decks.

I'm doing a few system maintenance practices, installing updates for vista and anti-virus etc, allocated more V-ram too.

I'm also looking at the log but as you say, it's not very clear; you'd think it would inform you of the specific events that led to a crash.
 
If you look at a particular logged event it should have a link with it that will take you to a webpage that may or may not have more information for you.

If you see something that looks fishy and you cant find an answer, post it here, we can look at it with ya.
 
I found this, I has produced a warning 285 times it says, anything to worry about?


Log Name: Application
Source: MSSQL$SONY_MEDIAMGR
Date: 01/08/2008 19:47:55
Event ID: 19011
Task Category: (8)
Level: Warning
Keywords: Classic
User: N/A
Computer: Brendan-PC
Description:
The description for Event ID 19011 from source MSSQL$SONY_MEDIAMGR cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

(SpnRegister) : Error 1355

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSSQL$SONY_MEDIAMGR" />
<EventID Qualifiers="49152">19011</EventID>
<Level>3</Level>
<Task>8</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-01T18:47:55.000Z" />
<EventRecordID>21340</EventRecordID>
<Channel>Application</Channel>
<Computer>Brendan-PC</Computer>
<Security />
</System>
<EventData>
<Data>(SpnRegister) : Error 1355</Data>
</EventData>
</Event>
 
Edit: Your above error does not look too major, probably some problem with Sonicstage not finding Microsoft SQL Server Express (if you've ever had a Sony MP3 player). Try and filter your logs by time to where you remember a bluescreen occuring; hopefully the bluescreen appears in problem reports and solutions which is easier to naviate, see below:



Unfortunately a bluescreen is a kernel error. If you get one, there's no way it can be avoided so Virtual DJ would still instantly exit. The only way to remedy this is to try and get the bluescreen whilst not in a live situation, trying to get the stop error code or malfunctioning device driver and then fixing the solution. Most Vista bluescreens I've encountered have been concurrency issues with a device driver. Try using Windows Update manually and look under optional updates to see if there are updated drivers available. An even better way is to download the brilliant DriverMax program (which I think are still issuing free licenses, so sign up quick). This program will backup all your drivers and even automatically search for updates.

If you're lucky, the bluescreen may have been captured in "Problem Reports and Solutions" so be sure to check in there.
 
look for a system event logged stating something about and unexpected shutdown/restart. Look for the events prior to that and also events in the Application event log around the same time. It may tell you which driver or piece of hardware is acting out.
 

Thanks again for those details.., I'm looking..

I also noticed a few recent errors proping up due to "no paging file" and I noticed that the drive "system" does not have a paging file, so I've set windows to automatically control paging files/v-memory.

I'm also uninstalling an software I don't use or trust.
 
Bingo!

(unexpected shut-down)

Log Name: System
Source: EventLog
Date: 01/08/2008 19:47:02
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Brendan-PC
Description:
The previous system shutdown at 19:45:20 on 01/08/2008 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-01T18:47:02.000Z" />
<EventRecordID>82554</EventRecordID>
<Channel>System</Channel>
<Computer>Brendan-PC</Computer>
<Security />
</System>
<EventData>
<Data>19:45:20</Data>
<Data>01/08/2008</Data>
<Data>
</Data>
<Data>
</Data>
<Data>3370</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D80708000500010013002D0014007D02D80708000500010012002D0014007D02600900003C000000010000006009000000000000B0040000010000003F000000</Binary>
</EventData>
</Event>




VDJ related on the 29th of July:

Log Name: Application
Source: Application Error
Date: 29/07/2008 19:09:42
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Brendan-PC
Description:
Faulting application virtualdj.exe, version 5.2.0.0, time stamp 0x488b4594, faulting module d3d9.dll, version 6.0.6000.16386, time stamp 0x4549bcc1, exception code 0xc0000409, fault offset 0x00190fce, process id 0xf04, application start time 0x01c8f1a5d722ff9b.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-29T18:09:42.000Z" />
<EventRecordID>21060</EventRecordID>
<Channel>Application</Channel>
<Computer>Brendan-PC</Computer>
<Security />
</System>
<EventData>
<Data>virtualdj.exe</Data>
<Data>5.2.0.0</Data>
<Data>488b4594</Data>
<Data>d3d9.dll</Data>
<Data>6.0.6000.16386</Data>
<Data>4549bcc1</Data>
<Data>c0000409</Data>
<Data>00190fce</Data>
<Data>f04</Data>
<Data>01c8f1a5d722ff9b</Data>
</EventData>
</Event>

 
At first sight it might be solved if you update your DirectX...?
 
what else was happening around the time of this last unexpected shutdown at Date: 01/08/2008 19:47:02?
the log entry for vdj is from a few days ago so look to see if anything else is freaking out too.

hopefully a teamer can look at the dll errors from VDJ and tell us if it is a big deal. please. :)
 
Not sure on the first one, the only way I've found to reliably troubleshoot a BSOD unfortunately is to get the error details as it happens. The second problem is a fault with the DirectX 9 library, d3d9.dll. That problem I think only the developers or Microsoft can help you with sorry :(

Edit: have you tried running Vista SP1? That error was from pre servicepack?
 
Unexplainable BSOD's can also be caused by heat. Download Speedfan (->google it) to check your pc temperature. Especially if your core goes over 85-90° it's definately a cooling problem.
 

I've updated to the latest version of Direct X.
I think the VDJ error was related to a plugin (so I've moved it out of the plugins folder).

Speed fan, I've used that before and I just installed it again to see:

HDD: 42
Temp: 53
Core 0: 71
Core 1: 71

My old laptop would cut out when under a lot of CPU "stress" because it had an over-powered desktop chip.
Every couple of months I'd used compressed air through the vents to remove micro dust, and it would solve the problem, I think I'll do the same with this machine.
 
71°C, is that under stress or at normal use? Under stress it's a possible temp, but even when i stress my laptop to the limit i stay under 62-63°... Best that you clean your fans :)
 

That is not under maximal stress, I'd say at a medium operating level, but the computer has been on for quite a few hours, however I'm pretty sure it needs a clean out.
 

I've just started a virus scan and the temp exceeded 80.
Then the fan kicked in and brought it down to 70, but the temp is on its way back to 80 now they have stopped..
It keeps repeating this cycle, should the fan kick in earlier than this?
 
What is that the temp of, the chip, the motherboard? Try to use a paper clip to hold the fan, when you blow it out. You don't want the fan to move. That goes for all computer fans.
 
 
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