Jasperr
Hey Everyone,
I got a Hercules DJ-Control mp3 for my birthday last week.
So far it worked fine, but I could only use the VDJ 3 software because the license didn't work with the newer versions, but then I signed up and registered my license key which allowed me to download a seperate version of VDJ 5 where my license would load.
So I downloaded it, installed it and - correctly - registered the license with VDJ 5. But then it suddenly gave me a message 'The controller has not been detected'.
So I checked my virtualdj.com account again and noticed that VDJ recognized my license key as a Hercules RMX controller, while it actually belongs to a Hercules DJ-Control MP3 Controller. So now I can't use my software because VDJ probably searches for a RMX attached to my pc, while I have a dj-control mp3.
Does anyone have a solution?
Thanks in advantage,
Jasper
I got a Hercules DJ-Control mp3 for my birthday last week.
So far it worked fine, but I could only use the VDJ 3 software because the license didn't work with the newer versions, but then I signed up and registered my license key which allowed me to download a seperate version of VDJ 5 where my license would load.
So I downloaded it, installed it and - correctly - registered the license with VDJ 5. But then it suddenly gave me a message 'The controller has not been detected'.
So I checked my virtualdj.com account again and noticed that VDJ recognized my license key as a Hercules RMX controller, while it actually belongs to a Hercules DJ-Control MP3 Controller. So now I can't use my software because VDJ probably searches for a RMX attached to my pc, while I have a dj-control mp3.
Does anyone have a solution?
Thanks in advantage,
Jasper
Inviato Fri 12 Sep 08 @ 12:01 pm
spinnaJ
Contact Support for this. Thanks.
Inviato Fri 12 Sep 08 @ 5:10 pm
Jasperr
Contact Support for this. Thanks.
Still no reply form the support staff.
What an extremly horrible customer support.
Still no reply form the support staff.
What an extremly horrible customer support.
Inviato Fri 03 Oct 08 @ 10:43 am
ViperVin
Agree. Customer support sucks in vdj. There should be peple dedicated to listening to the problems people have & the shoudl be able to get back to you in under a day.
Inviato Fri 03 Oct 08 @ 11:22 am
snmtazz
I agree, I bought the pro versiona and have had a ticket for almost a week. Dang they treat new pro customers great! NOT!
DJ Matt
DJ Matt
Inviato Sat 04 Oct 08 @ 11:51 am