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Forum: VirtualDJ Technical Support

Topic: Subscription payment issue

Questo argomento è obsoleto e potrebbe contenere informazioni obsolete o errate.

I asked several times to cancel this subscription and they still have done nothing about it. How do you not know there must be a mistake when they are taking 2 payments from one card?
 

Inviato Fri 19 Mar 21 @ 1:16 pm
You can cancel subscriptions any time from here:
https://www.virtualdj.com/users/licenses.html

And if any error with subscriptions, contact support chat here:
https://www.virtualdj.com/help/

But looking at your account, it does look like its already cancelled ... and single pay per month.
Unless you perhaps have multiple accounts/logins and subscribed twice or something.
Just contact Support at link above, if something is wrong ;-)
 

Inviato Fri 19 Mar 21 @ 1:37 pm


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