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Forum: VirtualDJ Technical Support

Topic: AlphaTheta XDJ-AZ not connecting
I am getting a "Failed to connect" error when trying to use the XDJ-AZ with Virtual DJ. Any help and guidance would be appreciated.

 

Inviato 4 hours ago
locoDogPRO InfinityModeratorMember since 2013
It is not yet supported hardware.
 

Inviato 4 hours ago
Ah, thank you for the info and saving me from additional hours or days of frustration. I'm coming from a XDJ-XZ and am not a DJ so I had no idea that the hardware would need to be supported.

Would you happen to know when the XDJ-AZ will be supported?
 

Inviato 4 hours ago
locoDogPRO InfinityModeratorMember since 2013
I can't say for certain, some cases hardware offers new software based functions that need to be beta tested for all users, that can delay things.
VDJ's hardware team are professional grade hardware testers and they have found HW bugs that manufacturers didn't find, that can delay things waiting for a FW patch.

Like I said I can't say for certain, so don't go planning any weddings or running nuclear submarines with this information but from public availability of the hardware to software support USUALLY takes 4-6 weeks.

If you keep an eye on this, it will let you know when support goes early access
https://www.virtualdj.com/products/virtualdj/changelog.html
 

Inviato 3 hours ago
I see, thank you for the information and appreciate your response.
 

Inviato 2 hours ago